A substantial evidence base has demonstrated that communication quality has a powerful impact on these key results:
- More positive patient medical outcomes
- Satisfying relationships with patients and coworkers
- Higher scores on HCAHPS and CG-CAHPS surveys
- A more positive public profile and better reputation
- Enhanced earnings with pay-for-performance
- Professional and personal pride
- Better patient perceptions of their providers
- Patient retention and loyalty
- Improved patient safety and error prevention
- Reduced malpractice risk
- Reduced readmission rates
- Improved employee and physician pride, engagement and satisfaction
- Financial health
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