A substantial evidence base has demonstrated that communication quality has a powerful impact on these key results:
  • More positive patient medical outcomes
  • Satisfying relationships with patients and coworkers
  • Higher scores on HCAHPS and CG-CAHPS surveys
  • A more positive public profile and better reputation
  • Enhanced earnings with pay-for-performance
  • Professional and personal pride
  • Better patient perceptions of their providers
  • Patient retention and loyalty
  • Improved patient safety and error prevention
  • Reduced malpractice risk
  • Reduced readmission rates
  • Improved employee and physician pride, engagement and satisfaction
  • Financial health
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