Results

A substantial evidence base has demonstrated that communication quality has a powerful impact on these key results:

• More positive patient medical outcomes
• Satisfying relationships with patients and coworkers
• Higher scores on HCAHPS and CG-CAHPS surveys
• A more positive public profile and better reputation
• Enhanced earnings with pay-for-performance
• Professional and personal pride
• Better patient perceptions of their providers
• Patient retention and loyalty
• Improved patient safety and error prevention
• Reduced malpractice risk
• Reduced readmission rates
• Improved employee and physician pride, engagement and satisfaction
• Financial health

To start this program today, click here.