Frequently Asked Questions

Q. How much does the program cost?
$399 for the entire program for one person. This includes a CME Certificate upon successful completion and one year of access to the learning modules.

Q: What do I do if others in my practice or organization want to take this course too?
Contact Jill Golde, Partner & SVP, Market Development, at 314-571-9607 or for information.

Q: Does this program work for training residents?
Yes, definitely. We tested the program initially on internal medicine residents and received rave reviews. This program satisfies the Interpersonal and Communication Competency required by ACGME. Contact Jill Golde, Partner & SVP, Market Development, at 314-571-9607 or to explore group pricing.

Q: Isn’t this a “soft skills” program?
The advanced skills that this program teaches are not soft skills. The program defines previously elusive communication skills and the associated verbal and nonverbal behaviors in concrete terms, so they no longer feel “soft”. The videos are narrated by skilled physicians, who make a strong and credible case for the value and impact of these skills.

Q: Will this program help me transition to a Patient-Centered Medical Home?
Absolutely! PCMHs need to be above all “patient and family-centered”. Advanced Communication for Physicians helps physicians sharpen the communication skills essential to patient-centered care. Also, you can include in this program all clinicians working on PCMH implementation, including physicians and Advanced Practice Clinicians, so you can help every staff member operate at the top of their licenses.

Q: Does this program work for Physician Assistants and Nurse Practitioners?
Yes, definitely. Many clients include Advanced Practice Providers, such as Nurse Practitioners, Physician Assistants, CRNA’s, and more.

Q: What proof do you have that the program works?
The program began in 2012. The competencies we address are grounded in solid research that demonstrates the impact of specific skills on patient outcomes and physician satisfaction. Our clients are tracking their results, using HCAHPS, CG- CAHPS, and the Maslach Burnout Inventory point-of-service evaluation systems. We have been able to show measureable improvements in CAHPS scores for our clients. Testimonials from physicians engaged in the program are highly positive, exceeding our clients’ expectations about medical staff receptivity and concern about whether the program would prove worthwhile in an atmosphere of severe time constraints.

Q: How long does it take to complete the program?
The program consists of eight modules. Each module takes approximately 30 minutes to complete.

Q: Do you grant CMEs for this program?
Yes. When you complete the program (all eight modules), you will receive a certificate that provides evidence of earning 4 AMA PRA Category 1 Credits.

American Medical Association

  • Saint Louis University School of Medicine designates this enduring material for a maximum of 4 AMA PRA Category 1 Credits™. Physicians should only claim credit commensurate with the extent of their participation in the activity.
  • Saint Louis University School of Medicine will provide Other Learner certificates (for nurses, and other types of learners).  The certificate will state that the activity was designated for 4 AMA PRA Category 1 Credits™. Follow your board’s requirements for reciprocal CE credits.

American Academy of Physician Assistants

  • AAPA accepts certificates of participation for educational activities certified for AMA PRA Category 1 Credit™ from organizations accredited by the ACCME. PAs may receive a maximum of 4 AMA PRA Category 1 Credits™ for completing this activity.

Q: Is this program accredited?
Yes. This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of Saint Louis University School of Medicine and the Language of Caring. Saint Louis University School of Medicine is accredited by the ACCME to provide continuing medical education for physicians.

Q: Does this program adhere to ACCME Standards for Commercial Support and content validation?
Yes. Click here to view the program content validation and disclosure statements.

To start this program today, click here.

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